There are several ways to contact customer service for help with your health insurance questions.
For general questions about Health Insurance Marketplace plans and enrollment, you can contact HealthCare.gov. Moreover, you can reach them by phone at 1-800-318-2596 (TTY: 1-855-889-4325) 24 hours a day, 7 days a week (except holidays). However, email inquiries and documents are not accepted.
For questions specifically related to SHOP (Small Business Health Options Program) coverage, you can call the SHOP Call Center at 1-800-706-7893 (TTY: 1-888-201-6445).
For questions about your specific Health Insurance plan, coverage, or benefits, it’s best to contact your insurance company directly. You can usually find their customer service number on the back of your member ID card.
For Blue Cross Blue Shield (BCBS) members, the customer service number is located on the back of your member ID card. Additionally, you can find your local BCBS company’s website on their website.
If you have a different insurance provider, such as Health Advantage or The Health Plan, refer to your insurance card or plan documents for customer service contact information.
Many Health Insurance companies also have websites and mobile apps that offer additional resources, such as FAQs, online chat support, and the ability to manage your account online.
